Cyber Security Support

We deliver proactive cyber security support to protect your business from evolving threats. Our team focuses on prevention, rapid incident response, and continuous improvement to keep your systems, data, and networks secure.

With transparent reporting, best-practice security management, and dedicated expert support, we ensure reliable protection and peace of mind—so you can focus on your business.

• Firewall & network security management

• Endpoint protection & antivirus monitoring

• Server & data security hardening

• Vulnerability assessment & risk mitigation

• Email & web security (phishing & malware protection)

• Security monitoring & incident response

• Patch management & security updates

• Compliance & security best-practice support

(Without AMC)

For businesses without an active AMC, we provide emergency on-site cyber security support to address critical incidents and restore operations quickly.

🔧 What We Cover

• Cyber security incident investigation

• Malware / ransomware response

• Firewall & network issue resolution

• Server security issues

• Data breach containment support
  
  

⏱️ Response & Charges

• On-site support on call-out basis

• Charged per visit / per day

• Priority scheduling subject to availability
  
  

💰 Pricing

• ₹5,000 – ₹10,000 per visit (local area)

• ₹15,000+ per day (complex incidents)

• Travel & accommodation (if applicable) charged extra
  
  

⚠️ Important Note

Emergency support is best-effort only and does not include continuous monitoring or preventive security controls.
For long-term protection, we strongly recommend our Cyber Security Support AMC plans.

• All prices are exclusive of GST and applicable taxes.

• AMC pricing is based on the number of users, endpoints, servers, firewall type, and security scope.

• Any new devices, servers, locations, or services added during the AMC period will be charged additionally.

• Emergency on-site support without AMC is provided on a best-effort basis and billed separately.

• Travel, lodging, and outstation expenses (if applicable) will be charged extra.

• AMC does not include new hardware, software licenses, or third-party subscriptions, unless explicitly mentioned.

• Service availability and response time are governed by the agreed SLA.

• Payment terms: 100% advance annually / Quarterly billing (if agreed).

• AMC validity is for 12 months from the start date.

• Scope changes or additional security requirements may require a revised commercial proposal.

Our Cyber Security Support Services are delivered in alignment with industry-recognized best practices and applicable regulatory requirements. We follow structured security processes to help organizations protect information assets, maintain system integrity, and reduce cyber risk.

Our services support compliance with widely accepted standards and guidelines, including (where applicable):

• ISO/IEC 27001 information security best practices

• CERT-In cyber security guidelines

• IT Act, 2000 and applicable Indian cyber regulations

• Data protection and confidentiality requirements

• Client-specific internal security policies
  
  

While our services assist in meeting compliance requirements, final compliance responsibility remains with the client, including regulatory filings, audits, and certifications.

We are committed to maintaining confidentiality, integrity, and availability of client systems and data throughout the service engagement.

1. Purpose

The purpose of this SOP is to define the standard process for delivering consistent, secure, and effective cyber security support services. This ensures protection of client systems, data, and networks while minimizing cyber risks and operational disruption.

2. Scope

This SOP applies to all cyber security support activities, including firewall management, endpoint protection, server security, monitoring, incident response, and compliance support provided under AMC or on-demand services.

3. Roles & Responsibilities

• Cyber Security Engineer: Monitoring, configuration, incident handling

• Support Lead: Escalation handling, SLA compliance

• Account Manager: Client communication, reporting, renewals

• Client IT Contact: Coordination, approvals, internal access
  
  

4. Service Coverage

4.1 Preventive Security Management

• Firewall & network security configuration

• Endpoint protection & antivirus monitoring

• Server hardening & access control

• Patch and update management
  
  

4.2 Monitoring & Alerts

• Continuous security monitoring (as per plan)

• Log review and suspicious activity detection

• Threat alerts and risk identification
  
  

4.3 Incident Response

• Incident identification & classification

• Immediate containment actions

• Root cause analysis (RCA)

• Recovery & system restoration

• Incident reporting
  
  

4.4 Vulnerability Management

• Periodic vulnerability assessment

• Risk analysis & prioritization

• Remediation recommendations
  
  

5. Support Process Flow

1. Issue detected (monitoring / user report)

2. Ticket logged & severity assigned

3. Initial response within SLA

4. Troubleshooting & containment

5. Resolution & validation

6. Documentation & report sharing
   
   

6. SLA & Response Time

• Critical: Immediate / priority response

• High: Same business day

• Medium: Next business day

• Low: As scheduled
  
  

(Exact SLA depends on AMC plan)

7. Reporting & Documentation

• Monthly / Quarterly security reports

• Incident & RCA reports

• Patch & update status

• Security improvement recommendations
  
  

8. Compliance & Confidentiality

• Adherence to ISO 27001 best practices

• Compliance with IT Act & CERT-In guidelines

• Strict confidentiality of client data

• Access provided strictly on need-to-know basis
  
  

9. Exclusions

• Hardware replacement

• Software license procurement

• Third-party service failures

• Non-security IT support (unless included in AMC)
  
  

10. Review & Improvement

This SOP is reviewed periodically to align with evolving cyber threats, regulatory changes, and technology updates.